By Kristen Harknett

The Company Wage Tracker: Estimates of Wages at 66 Large Service Sector Employers

In this brief, we report wage distributions for hourly workers at 66 large service-sector firms, using unique survey data collected from Facebook and Instagram users between March 2021 and November 2021 by the Shift Project. The Company Wage Tracker provides a visual way to compare company’s wage distributions and corporate financials.

Working in the Service Sector in Colorado

This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in particular, schedule instability and unpredictability—in cities and states across the country.
Woman wearing face mask using digital tablet to control supermarket's inventory

Still Unstable: The Persistence of Schedule Uncertainty During the Pandemic

Unstable and unpredictable work schedules continue to be the norm for service sector workers - especially for workers of color, and for women of color in particular.

Employee Vaccination Rates in the Retail Sector: Successes and Resistance

Using the most recent shift data, this brief explores how vaccination among service sector workers has changed since the Spring.

Uncertain Time: Precarious Schedules and Job Turnover in the U.S. Service Sector

The authors develop a model of cumulative disadvantage relating three axes of disadvantage for hourly workers in the US retail and food service sectors: schedule instability, turnover, and earnings.

Improving health and economic security by reducing work schedule uncertainty

In 2017, Seattle became the second large US city to pass fair workweek legislation. Seattle’s Secure Scheduling ordinance aims to increase schedule predictability by requiring employers to provide 2 wk notice of work schedules, among other provisions.

Maternal Exposure to Work Schedule Unpredictability and Child Behavior

Alongside wages, work schedules are a fundamental component of job quality, yet work schedules are largely unregulated in the US labor market.

Olive Garden’s Expansion Of Paid Sick Leave During COVID-19 Reduced The Share Of Employees Working While Sick

The COVID-19 pandemic has focused public and policy attention on the acute lack of paid sick leave for service-sector workers in the United States. The lack of paid sick leave is potentially a threat not only to workers’ well-being but also to public health.

Early Career Workers in the Service Sector

The early career period is an important time for launching one’s career trajectory.  The service sector is a common setting for early career workers.

Half of Service Sector Workers Are Not Yet Vaccinated for COVID-19: What Gets in the Way?

We find that half of frontline, service sector workers reported being unvaccinated as of early June 2021.
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