For the nearly 25 million people working in the service sector in the United States, unstable schedules, low wages, and poor job quality have profound impacts on health and wellbeing.
The Shift Project conducts critical research on the impacts of work, work schedules, and labor policy for the nearly 20% of the United States workforce employed in the service sector.
Utilizing one-of-a-kind, in-house survey data collected from more than 200,000 of workers, we cover research areas including: secure scheduling, paid leave, wages, inequality, surveillance and automation, and the impact of the COVID-19 pandemic on frontline workers.
Driving actionable insights, we advocate for policies that prioritize the holistic well-being of workers and their families.
