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The Shift Project

We conduct critical research on the impacts of working conditions – from scheduling to paid leave to workplace surveillance – on the nearly 20% of the United States workforce employed in the service sector.

Utilizing one-of-a-kind, in-house survey data collected from more than 200,000 hourly workers since 2016, we drive actionable insights into the causes, contours, and consequences of precarious work. Our work informs labor standards and firm policies that advance the holistic well-being of workers and their families.