Publications

Working in the Service Sector in Washington State

December 11, 2018

Daniel Schneider, Kristen Harknett, Megan Collins

This research brief is part of a series designed to advance our understanding of working conditions in the service sector…
Working in the Service Sector in Connecticut

March 8, 2018

Daniel Schneider, Kristen Harknett

This research brief is part of series designed to advance our understanding of work conditions in the service sector –…
The Evaluation of Seattle’s Secure Scheduling Ordinance: Baseline Report

March 1, 2018

Anna Haley-Lock, Kristen Harknett, Shannon Harper, Susan Lambert, Jennifer Romich, Daniel Schneider

This baseline report evaluates Seattle’s Secure Scheduling Ordinance and provides considerations for the Year 1 Evaluation.
Working in the Service Sector in Philadelphia

February 5, 2018

Kristen Harknett, Daniel Schneider

This research brief is part of series designed to advance our understanding of work conditions in the service sector –…
Instability of Work and Care: How Work Schedules Shape Child-Care Arrangements for Parents Working in the Service Sector

September 12, 2017

Dani Carrillo, Kristen Harknett, Allison Logan, Sigrid Luhr, Daniel Schneider

Drawing on 25 in-depth interviews with parents employed in the service sector in the San Francisco Bay area, we find…
Income Volatility in the Service Sector: Countours, Causes, and, Consequences

July 7, 2017

Daniel Schneider, Kristen Harknett

This new research brief enhances our understanding of the connections between income swings and family outcomes for hourly retail workers.

Working in the Service Sector in Washington State

Working in the Service Sector in Connecticut

The Evaluation of Seattle’s Secure Scheduling Ordinance: Baseline Report

Working in the Service Sector in Philadelphia

Instability of Work and Care: How Work Schedules Shape Child-Care Arrangements for Parents Working in the Service Sector

Income Volatility in the Service Sector: Countours, Causes, and, Consequences

Briefs

Amazon Drives Low Wages: The Unraveling of Workplace Protections for Delivery Drivers

Don’t Save the Demographics for Last: No Breakoff Penalty for Placing Demographic Items Early in Web-Based Surveys

IKEA Self-Scheduling Intervention: Implementation and Impact Report

(Un)Supportive Workplaces: Experiences of Workplace Climate for Formerly Systems-Involved Young Workers

Heat Exposure in Indoor Service Sector Workplaces

Articles

Regulating Algorithmic Management: A Multi-Stakeholder Study of Challenges in Aligning Software and the Law for Workplace Scheduling

New Technology, Older Workers: How Workplace Technology is Associated with Indicators of Job Retention

Estimating the Impact of State Paid Sick Leave Laws on Worker Outcomes in the U.S. Service Sector, 2017–2023

Temporal Autonomy: Schedule Instability as a Threat to Perceived Dignity in the U.S. Service Sector

COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers