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  • Essential Changes Needed for Essential Workers: Job Quality for California’s Service Sector

    June 24, 2020
    Daniel Schneider, Kristen Harknett

    This report provides a detailed accounting of job conditions for workers in the service sector, drawing on data from The…

  • What Explains Racial/Ethnic Inequality in Job Quality in the Service Sector?

    June 19, 2020
    Adam Storer, Daniel Schneider, Kristen Harknett

    Precarious work in the United States is defined by economic and temporal dimensions. A large literature documents the extent of…

  • A pair of hands wearing protective rubber gloves holding a bunch of thin surgical masks

    Essential and Unprotected: COVID-19-Related Health and Safety Procedures for Service-Sector Workers

    May 7, 2020
    Daniel Schneider, Kristen Harknett

    In this research brief, we draw on Shift survey data that gives an early and nearly real-time view into employer…

  • Rendering of the coronavirus (COVID-19)

    Essential and Vulnerable: Service-Sector Workers and Paid Sick Leave

    April 15, 2020
    Daniel Schneider, Kristen Harknett

    Against the backdrop of a global health crisis, service-sector workers are newly visible. While millions of American workers have been…

  • Paid sick leave in Washington state: Evidence on employee outcomes, 2016–2018

    April 12, 2020
    Daniel Schneider

    This article analyses if Washington State’s paid sick leave law increased access to paid sick leave, reduced employees’ working while…

  • Grocery store worker stocking egg cartons

    Estimates of Workers Who Lack Access to Paid Sick Leave at 91 Large Service Sector Employers

    March 19, 2020
    Daniel Schneider, Kristen Harknett

    Using Shift survey data we share tabulations of the percent of hourly workers who report that they lack access to…

  • Precarious Work Schedules And Population Health

    February 12, 2020
    Kristen Harknett, Daniel Schneider

    Six US cities and one state have passed laws to regulate unstable and unpredictable work scheduling practices, and several firms…

  • US Map with a target on New Jersey, overlaid with scaled circles and text that says: 29% work on call; 49% work clopping shifts; 73% want more stability and predictability in their work schedules; 59% receive less than two weeks' advance notice

    Working in the Service Sector in New Jersey

    January 30, 2020
    Daniel Schneider, Kristen Harknett, Megan Collins

    This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…

  • Seattle

    The Evaluation of Seattle’s Secure Scheduling Ordinance: Year 1 Findings

    December 20, 2019
    Anna Haley-Lock, Kristen Harknett, Shannon Harper, Susan Lambert, Jennifer Romich, Daniel Schneider

    This report contains findings from the first year of implementation of Seattle’s Secure Scheduling Ordinance (SSO) that went into effect…

  • What’s to like? Facebook as a tool for survey data collection

    November 14, 2019
    Daniel Schneider, Kristen Harknett

    In this article, we explore the use of Facebook targeted advertisements for the collection of survey data. We illustrate the…

  • Clock surrounded by water ripple effect

    It’s About Time: How Work Schedule Instability Matters for Workers, Families, and Racial Inequality

    October 16, 2019
    Daniel Schneider, Kristen Harknett

    Many Americans are working, but poor. Along with low wages and few benefits, the working poor frequently find themselves up…

  • Consequences of Routine Work-Schedule Instability for Worker Health and Well-Being

    February 1, 2019
    Daniel Schneider, Kristen Harknett

    Research on precarious work and its consequences overwhelmingly focuses on the economic dimension of precarity, epitomized by low wages. But…

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Publications

Briefs

Early Effects of California’s $20 Fast Food Minimum Wage: Large Wage Increases with No Effects on Hours, Scheduling, or Benefits 

Daniel Schneider, Kristen Harknett and Kevin Bruey

Please Wait, Help is on the Way: Self-Checkout, Understaffing, and Customer Incivility in the Service Sector

Nayun Eom and Daniel Schneider

Compliance and the Complaint Gap: Labor Standards Violations in the California Service Sector

Daniel Schneider, Kristen Harknett, Elizabeth Kuhlman and David Weil

IKEA Self-Scheduling Intervention: Baseline Report

Daniel Schneider, Kristen Harknett, Jeremy Mopsick and Clem Aeppli

Most Hourly Workers at Large Service Sector Firms Still Lack Paid Sick Leave

Elizabeth Kuhlman and Daniel Schneider
+ More Briefs

Articles

COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers

Daniel Schneider, Kristen Harknett and Annette Gailliot

Between-firm sorting and parenthood wage gaps in the US service sector

Charlotte O'Herron, Daniel Schneider and Kristen Harknett

Labor market pathways to job quality mobility in the service sector: Evidence from the “Great Resignation”

Tyler Woods, Dylan Nguyen, Daniel Schneider and Kristen Harknett

Parental Exposure to Work Schedule Instability and Child Sleep Quality

Allison Logan and Daniel Schneider

Can’t Catch a Break: Intersectional Inequalities at Work

Kristen Harknett, Evelyn Bellew and Charlotte O'Herron
+ More Articles
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