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National survey of gig workers paints a picture of poor working conditions, low pay
A survey of gig workers in the spring of 2020 revealed that their jobs provided poor working conditions, even relative…
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Good if you can get it: Benefits and inequalities in the expansion of paid sick leave during COVID-19
The COVID-19 pandemic has focused attention on the important role that frontline retail, grocery, food service, and delivery workers play…
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The Company Wage Tracker: Estimates of Wages at 66 Large Service Sector Employers
In this brief, we report wage distributions for hourly workers at 66 large service-sector firms, using unique survey data collected…
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Tax Filing in the Service Sector
We show that tax refunds are a substantial source of income for service sector workers, the equivalent of up to…
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Schedule Unpredictability and High Cost Debt: The Case of Service Workers
High-cost financial services allow economically insecure families to make ends meet but often contribute to additional financial strain in the…
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Working in the Service Sector in Colorado
This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…
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Still Unstable: The Persistence of Schedule Uncertainty During the Pandemic
Unstable and unpredictable work schedules continue to be the norm for service sector workers – especially for workers of color,…
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Employee Vaccination Rates in the Retail Sector: Successes and Resistance
Using the most recent shift data, this brief explores how vaccination among service sector workers has changed since the Spring.
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Uncertain Time: Precarious Schedules and Job Turnover in the U.S. Service Sector
The authors develop a model of cumulative disadvantage relating three axes of disadvantage for hourly workers in the US retail…
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The Association of Paid Medical and Caregiving Leave with the Economic Security and Wellbeing of Service Sector Workers
Access to paid leave enables front line workers to take needed leave from work while maintaining their financial security and…
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Improving health and economic security by reducing work schedule uncertainty
In 2017, Seattle became the second large US city to pass fair workweek legislation. Seattle’s Secure Scheduling ordinance aims to…
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Maternal Exposure to Work Schedule Unpredictability and Child Behavior
Alongside wages, work schedules are a fundamental component of job quality, yet work schedules are largely unregulated in the US…
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