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  • About
    • About Us
    • Team
    • Work with Us
    • Funders
  • Research Areas
    • Secure Scheduling
    • Technology
    • Wages
    • Inequalities in the Service Sector
    • Paid Sick Leave
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  • Losing Sleep over Work Scheduling?: The Relationship between Work Schedules and Sleep Quality for Service Sector Workers

    December 12, 2020
    Kristen Harknett, Daniel Schneider, Rebecca Wolfe

    Work schedules in the service sector are often unstable and unpredictable. Chronic uncertainty about the timing of work shifts impedes…

  • Who Cares if Parents have Unpredictable Work Schedules?: Just-in-Time Work Schedules and Child Care Arrangements

    September 14, 2020
    Kristen Harknett, Daniel Schneider, Sigrid Luhr

    Working parents must arrange some type of care for their young children when they are away at work. For parents…

  • Unemployed Without a Net

    September 14, 2020
    Daniel Schneider, Kristen Harknett, Annette Gailliot

    In this brief, we address key questions about the Unemployment Insurance response to the economic crisis triggered by the pandemic.

  • Hard Times: Routine Schedule Unpredictability and Material Hardship among Service Sector Workers

    August 12, 2020
    Daniel Schneider, Kristen Harknett

    American policymakers have long focused on work as a key means to improve economic wellbeing. Yet, work has become increasingly…

  • Essential Changes Needed for Essential Workers: Job Quality for California’s Service Sector

    June 24, 2020
    Daniel Schneider, Kristen Harknett

    This report provides a detailed accounting of job conditions for workers in the service sector, drawing on data from The…

  • What Explains Racial/Ethnic Inequality in Job Quality in the Service Sector?

    June 19, 2020
    Adam Storer, Daniel Schneider, Kristen Harknett

    Precarious work in the United States is defined by economic and temporal dimensions. A large literature documents the extent of…

  • A pair of hands wearing protective rubber gloves holding a bunch of thin surgical masks

    Essential and Unprotected: COVID-19-Related Health and Safety Procedures for Service-Sector Workers

    May 7, 2020
    Daniel Schneider, Kristen Harknett

    In this research brief, we draw on Shift survey data that gives an early and nearly real-time view into employer…

  • Rendering of the coronavirus (COVID-19)

    Essential and Vulnerable: Service-Sector Workers and Paid Sick Leave

    April 15, 2020
    Daniel Schneider, Kristen Harknett

    Against the backdrop of a global health crisis, service-sector workers are newly visible. While millions of American workers have been…

  • Paid sick leave in Washington state: Evidence on employee outcomes, 2016–2018

    April 12, 2020
    Daniel Schneider

    This article analyses if Washington State’s paid sick leave law increased access to paid sick leave, reduced employees’ working while…

  • Grocery store worker stocking egg cartons

    Estimates of Workers Who Lack Access to Paid Sick Leave at 91 Large Service Sector Employers

    March 19, 2020
    Daniel Schneider, Kristen Harknett

    Using Shift survey data we share tabulations of the percent of hourly workers who report that they lack access to…

  • Precarious Work Schedules And Population Health

    February 12, 2020
    Kristen Harknett, Daniel Schneider

    Six US cities and one state have passed laws to regulate unstable and unpredictable work scheduling practices, and several firms…

  • US Map with a target on New Jersey, overlaid with scaled circles and text that says: 29% work on call; 49% work clopping shifts; 73% want more stability and predictability in their work schedules; 59% receive less than two weeks' advance notice

    Working in the Service Sector in New Jersey

    January 30, 2020
    Daniel Schneider, Kristen Harknett, Megan Collins

    This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…

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Publications

Briefs

Early Effects of California’s $20 Fast Food Minimum Wage: Large Wage Increases with No Effects on Hours, Scheduling, or Benefits 

Daniel Schneider, Kristen Harknett and Kevin Bruey

Please Wait, Help is on the Way: Self-Checkout, Understaffing, and Customer Incivility in the Service Sector

Nayun Eom and Daniel Schneider

Compliance and the Complaint Gap: Labor Standards Violations in the California Service Sector

Daniel Schneider, Kristen Harknett, Elizabeth Kuhlman and David Weil

IKEA Self-Scheduling Intervention: Baseline Report

Daniel Schneider, Kristen Harknett, Jeremy Mopsick and Clem Aeppli

Most Hourly Workers at Large Service Sector Firms Still Lack Paid Sick Leave

Elizabeth Kuhlman and Daniel Schneider
+ More Briefs

Articles

New Technology, Older Workers: How Workplace Technology is Associated with Indicators of Job Retention

Leah Abrams, Daniel Schneider and Kristen Harknett

Estimating the Impact of State Paid Sick Leave Laws on Worker Outcomes in the U.S. Service Sector, 2017–2023

Tyler Woods, Daniel Schneider and Kristen Harknett

Heat Exposure in Indoor Service Sector Workplaces

Hana Shepherd, Kristen Harknett and Henri Jackson

Temporal Autonomy: Schedule Instability as a Threat to Perceived Dignity in the U.S. Service Sector

Tyler Woods

COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers

Daniel Schneider, Kristen Harknett and Annette Gailliot
+ More Articles
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