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    • About Us
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  • Working in The Service Sector in Michigan

    February 10, 2023
    Daniel Schneider, Kristen Harknett, Annette Gailliot, Jeremy Mopsick

    This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…

  • Working in The Service Sector in Colorado [UPDATED]

    January 24, 2023
    Daniel Schneider, Kristen Harknett, Evelyn Bellew

    This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…

  • The Gender Wage Gap, Between-Firm Inequality, and Devaluation: Testing a New Hypothesis in the Service Sector

    January 3, 2023
    Carmen Brick, Daniel Schneider, Kristen Harknett

    Unequal sorting of men and women into higher and lower-wage firms contributes significantly to the gender wage gap according to…

  • Older Workers with Unpredictable Schedules: Implications for Well-being and Job Retention

    December 12, 2022
    Leah Abrams, Kristen Harknett, Daniel Schneider

    A substantial portion of the service sector workforce is middle aged or older, but little is known about the scheduling…

  • Paid Family Leave and New Jersey’s Service Sector Workforce

    November 16, 2022
    Elaine Zundl, Daniel Schneider, Kristen Harknett

    Despite the widespread need to take leave from work when faced with a caregiving obligation or when welcoming a new…

  • Mandates Narrow Gender Gaps In Paid Sick Leave Coverage For Low-Wage Workers In The US

    November 7, 2022
    Kristen Harknett, Daniel Schneider

    Paid sick leave helps workers recover from illness and manage care obligations and protects public health. Yet access to paid…

  • Parenting without Predictability: Precarious Schedules, Parental Strain, and Work-Life Conflict

    August 1, 2022
    Sigrid Luhr, Daniel Schneider, Kristen Harknett

    Against the backdrop of dramatic changes in work and family life, this article draws on survey data from 2,971 mothers…

  • Low Pay, Less Predictability: Fast Food Jobs in California

    August 1, 2022
    Evelyn Bellew, Kristen Harknett, Daniel Schneider

    In January 2022, the California State Assembly voted in support of a first-of its-kind labor bill, known as the Fast…

  • National survey of gig workers paints a picture of poor working conditions, low pay

    June 1, 2022
    Ben Zipperer, Celine McNicholas, Margaret Poydock, Kristen Harknett, Daniel Schneider

    A survey of gig workers in the spring of 2020 revealed that their jobs provided poor working conditions, even relative…

  • Good if you can get it: Benefits and inequalities in the expansion of paid sick leave during COVID-19

    April 17, 2022
    Daniel Schneider, Kristen Harknett

    The COVID-19 pandemic has focused attention on the important role that frontline retail, grocery, food service, and delivery workers play…

  • The Company Wage Tracker: Estimates of Wages at 66 Large Service Sector Employers

    April 16, 2022
    Annette Gailliot, Kristen Harknett, Daniel Schneider, Ben Zipperer

    In this brief, we report wage distributions for hourly workers at 66 large service-sector firms, using unique survey data collected…

  • Tax Filing in the Service Sector

    April 14, 2022
    Evelyn Bellew, Annette Gailliot

    We show that tax refunds are a substantial source of income for service sector workers, the equivalent of up to…

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Publications

Briefs

Amazon Drives Low Wages: The Unraveling of Workplace Protections for Delivery Drivers

Daniel Schneider, David Weil, Julie Su and Kevin Bruey

Don’t Save the Demographics for Last: No Breakoff Penalty for Placing Demographic Items Early in Web-Based Surveys

Dylan Nguyen, Daniel Schneider, Kristen Harknett and Connor Williams

IKEA Self-Scheduling Intervention: Implementation and Impact Report

Kristen Harknett, Daniel Schneider, Clem Aeppli and Jeremy Mopsick

(Un)Supportive Workplaces: Experiences of Workplace Climate for Formerly Systems-Involved Young Workers

Kristen Harknett, Daniel Schneider, Rebecca Wolfe and Paige Logan Prater

Heat Exposure in Indoor Service Sector Workplaces

Hana Shepherd, Kristen Harknett and Henri Jackson
+ More Briefs

Articles

Regulating Algorithmic Management: A Multi-Stakeholder Study of Challenges in Aligning Software and the Law for Workplace Scheduling

Daniel Schneider

New Technology, Older Workers: How Workplace Technology is Associated with Indicators of Job Retention

Leah Abrams, Daniel Schneider and Kristen Harknett

Estimating the Impact of State Paid Sick Leave Laws on Worker Outcomes in the U.S. Service Sector, 2017–2023

Tyler Woods, Daniel Schneider and Kristen Harknett

Temporal Autonomy: Schedule Instability as a Threat to Perceived Dignity in the U.S. Service Sector

Tyler Woods

COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers

Daniel Schneider, Kristen Harknett and Annette Gailliot
+ More Articles
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