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  • About
    • About Us
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    • Work with Us
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    • Secure Scheduling
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    • Inequalities in the Service Sector
    • Paid Sick Leave
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  • Mandates Narrow Gender Gaps In Paid Sick Leave Coverage For Low-Wage Workers In The US

    November 7, 2022
    Kristen Harknett, Daniel Schneider

    Paid sick leave helps workers recover from illness and manage care obligations and protects public health. Yet access to paid…

  • Parenting without Predictability: Precarious Schedules, Parental Strain, and Work-Life Conflict

    August 1, 2022
    Sigrid Luhr, Daniel Schneider, Kristen Harknett

    Against the backdrop of dramatic changes in work and family life, this article draws on survey data from 2,971 mothers…

  • Low Pay, Less Predictability: Fast Food Jobs in California

    August 1, 2022
    Evelyn Bellew, Kristen Harknett, Daniel Schneider

    In January 2022, the California State Assembly voted in support of a first-of its-kind labor bill, known as the Fast…

  • National survey of gig workers paints a picture of poor working conditions, low pay

    June 1, 2022
    Ben Zipperer, Celine McNicholas, Margaret Poydock, Kristen Harknett, Daniel Schneider

    A survey of gig workers in the spring of 2020 revealed that their jobs provided poor working conditions, even relative…

  • Good if you can get it: Benefits and inequalities in the expansion of paid sick leave during COVID-19

    April 17, 2022
    Daniel Schneider, Kristen Harknett

    The COVID-19 pandemic has focused attention on the important role that frontline retail, grocery, food service, and delivery workers play…

  • The Company Wage Tracker: Estimates of Wages at 66 Large Service Sector Employers

    April 16, 2022
    Annette Gailliot, Kristen Harknett, Daniel Schneider, Ben Zipperer

    In this brief, we report wage distributions for hourly workers at 66 large service-sector firms, using unique survey data collected…

  • Tax Filing in the Service Sector

    April 14, 2022
    Evelyn Bellew, Annette Gailliot

    We show that tax refunds are a substantial source of income for service sector workers, the equivalent of up to…

  • Schedule Unpredictability and High Cost Debt: The Case of Service Workers

    April 4, 2022
    Mariana Amorim, Daniel Schneider

    High-cost financial services allow economically insecure families to make ends meet but often contribute to additional financial strain in the…

  • Working in the Service Sector in Colorado

    February 14, 2022
    Daniel Schneider, Kristen Harknett, Evelyn Bellew

    This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…

  • Woman wearing face mask using digital tablet to control supermarket's inventory

    Still Unstable: The Persistence of Schedule Uncertainty During the Pandemic

    January 27, 2022
    Elaine Zundl, Daniel Schneider, Kristen Harknett, Evelyn Bellew

    Unstable and unpredictable work schedules continue to be the norm for service sector workers – especially for workers of color,…

  • Employee Vaccination Rates in the Retail Sector: Successes and Resistance

    December 20, 2021
    Daniel Schneider, Annette Gailliot, Kristen Harknett

    Using the most recent shift data, this brief explores how vaccination among service sector workers has changed since the Spring.

  • Uncertain Time: Precarious Schedules and Job Turnover in the U.S. Service Sector

    December 1, 2021
    Joshua Choper, Daniel Schneider, Kristen Harknett

    The authors develop a model of cumulative disadvantage relating three axes of disadvantage for hourly workers in the US retail…

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Publications

Briefs

Early Effects of California’s $20 Fast Food Minimum Wage: Large Wage Increases with No Effects on Hours, Scheduling, or Benefits 

Daniel Schneider, Kristen Harknett and Kevin Bruey

Please Wait, Help is on the Way: Self-Checkout, Understaffing, and Customer Incivility in the Service Sector

Nayun Eom and Daniel Schneider

Compliance and the Complaint Gap: Labor Standards Violations in the California Service Sector

Daniel Schneider, Kristen Harknett, Elizabeth Kuhlman and David Weil

IKEA Self-Scheduling Intervention: Baseline Report

Daniel Schneider, Kristen Harknett, Jeremy Mopsick and Clem Aeppli

Most Hourly Workers at Large Service Sector Firms Still Lack Paid Sick Leave

Elizabeth Kuhlman and Daniel Schneider
+ More Briefs

Articles

New Technology, Older Workers: How Workplace Technology is Associated with Indicators of Job Retention

Leah Abrams, Daniel Schneider and Kristen Harknett

Estimating the Impact of State Paid Sick Leave Laws on Worker Outcomes in the U.S. Service Sector, 2017–2023

Tyler Woods, Daniel Schneider and Kristen Harknett

Heat Exposure in Indoor Service Sector Workplaces

Hana Shepherd, Kristen Harknett and Henri Jackson

Temporal Autonomy: Schedule Instability as a Threat to Perceived Dignity in the U.S. Service Sector

Tyler Woods

COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers

Daniel Schneider, Kristen Harknett and Annette Gailliot
+ More Articles
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