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  • Good if you can get it: Benefits and inequalities in the expansion of paid sick leave during COVID-19

    April 17, 2022
    Daniel Schneider, Kristen Harknett

    The COVID-19 pandemic has focused attention on the important role that frontline retail, grocery, food service, and delivery workers play…

  • The Company Wage Tracker: Estimates of Wages at 66 Large Service Sector Employers

    April 16, 2022
    Annette Gailliot, Kristen Harknett, Daniel Schneider, Ben Zipperer

    In this brief, we report wage distributions for hourly workers at 66 large service-sector firms, using unique survey data collected…

  • Tax Filing in the Service Sector

    April 14, 2022
    Evelyn Bellew, Annette Gailliot

    We show that tax refunds are a substantial source of income for service sector workers, the equivalent of up to…

  • Schedule Unpredictability and High Cost Debt: The Case of Service Workers

    April 4, 2022
    Mariana Amorim, Daniel Schneider

    High-cost financial services allow economically insecure families to make ends meet but often contribute to additional financial strain in the…

  • Working in the Service Sector in Colorado

    February 14, 2022
    Daniel Schneider, Kristen Harknett, Evelyn Bellew

    This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in…

  • Woman wearing face mask using digital tablet to control supermarket's inventory

    Still Unstable: The Persistence of Schedule Uncertainty During the Pandemic

    January 27, 2022
    Elaine Zundl, Daniel Schneider, Kristen Harknett, Evelyn Bellew

    Unstable and unpredictable work schedules continue to be the norm for service sector workers – especially for workers of color,…

  • Employee Vaccination Rates in the Retail Sector: Successes and Resistance

    December 20, 2021
    Daniel Schneider, Annette Gailliot, Kristen Harknett

    Using the most recent shift data, this brief explores how vaccination among service sector workers has changed since the Spring.

  • Uncertain Time: Precarious Schedules and Job Turnover in the U.S. Service Sector

    December 1, 2021
    Joshua Chopper, Daniel Schneider, Kristen Harknett

    The authors develop a model of cumulative disadvantage relating three axes of disadvantage for hourly workers in the US retail…

  • The Association of Paid Medical and Caregiving Leave with the Economic Security and Wellbeing of Service Sector Workers

    November 1, 2021
    Julia Goodman, Daniel Schneider

    Access to paid leave enables front line workers to take needed leave from work while maintaining their financial security and…

  • Improving health and economic security by reducing work schedule uncertainty

    October 7, 2021
    Kristen Harknett, Daniel Schneider, Véronique Irwin

    In 2017, Seattle became the second large US city to pass fair workweek legislation. Seattle’s Secure Scheduling ordinance aims to…

  • Maternal Exposure to Work Schedule Unpredictability and Child Behavior

    September 21, 2021
    Daniel Schneider, Kristen Harknett

    Alongside wages, work schedules are a fundamental component of job quality, yet work schedules are largely unregulated in the US…

  • Unstable, unpredictable, and insufficient: Work scheduling in the service sector in New England

    September 17, 2021
    Daniel Schneider

    Research Brief The labor of workers in the retail and food service sector – employed at grocery stores, fast food…

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Publications

Briefs

Early Effects of California’s $20 Fast Food Minimum Wage: Large Wage Increases with No Effects on Hours, Scheduling, or Benefits 

Daniel Schneider, Kristen Harknett and Kevin Bruey

Please Wait, Help is on the Way: Self-Checkout, Understaffing, and Customer Incivility in the Service Sector

Nayun Eom and Daniel Schneider

Compliance and the Complaint Gap: Labor Standards Violations in the California Service Sector

Daniel Schneider, Kristen Harknett, Elizabeth Kuhlman and David Weil

IKEA Self-Scheduling Intervention: Baseline Report

Daniel Schneider, Kristen Harknett, Jeremy Mopsick and Clem Aeppli

Most Hourly Workers at Large Service Sector Firms Still Lack Paid Sick Leave

Elizabeth Kuhlman and Daniel Schneider
+ More Briefs

Articles

COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers

Daniel Schneider, Kristen Harknett and Annette Gailliot

Between-firm sorting and parenthood wage gaps in the US service sector

Charlotte O'Herron, Daniel Schneider and Kristen Harknett

Labor market pathways to job quality mobility in the service sector: Evidence from the “Great Resignation”

Tyler Woods, Dylan Nguyen, Daniel Schneider and Kristen Harknett

Parental Exposure to Work Schedule Instability and Child Sleep Quality

Allison Logan and Daniel Schneider

Can’t Catch a Break: Intersectional Inequalities at Work

Kristen Harknett, Evelyn Bellew and Charlotte O'Herron
+ More Articles
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