Once praised as ‘pandemic heroes,’ nothing has changed for service workers who face low pay and unpredictable schedules

Once praised as ‘pandemic heroes,’ nothing has changed for service workers who face low pay and unpredictable schedules

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Working in the Service Sector in Colorado

This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in particular, schedule instability and unpredictability—in cities and states across the country.

Report shows that for shift workers, schedule uncertainty destroys peace of mind

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Service workers have less stable job schedules — and it impacts their kids’ health, sleep, and behavior

Parents’ unstable work schedules are associated with increases in children’s behavioral problems, school absences, and sleep problems.

Service workers still struggle with unstable schedules

Workers in the service industries — think retail and restaurants — continue to face unpredictable work schedules, seeing little change from what they experienced in 2017.

Despite Labor Shortages, Workers See Few Gains in Economic Security

The pandemic has supposedly given service workers leverage. But many still have unstable hours and incomes because employers like the flexibility.

Workers don’t know their schedules until the last minute. That’s a big problem

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Minority Shift Workers More Likely to Face Unstable Schedules

The pandemic has worsened shift stability, new research said.
Woman wearing face mask using digital tablet to control supermarket's inventory

Still Unstable: The Persistence of Schedule Uncertainty During the Pandemic

Unstable and unpredictable work schedules continue to be the norm for service sector workers - especially for workers of color, and for women of color in particular.

Exposing the Precarious Nature of California’s Service Sector

Service-sector workers in California face unstable and unpredictable work schedules.
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