In this report, we document the scheduling conditions for IKEA co-workers before the launch of the intervention, and describe the new self-scheduling features. Next, we describe the research design for the planned evaluation of the intervention. We end with discussions of future directions, including the future evaluation report that will describe implementation and the effects of the Self-Scheduling Intervention.
Nearly one-in-five jobs in the United State are in the service sector, including in retail, grocery, pharmacy, fast food, and fulfillment, but there are countervailing views on who works these jobs and to what end.
