Publications
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Estimating the Impact of State Paid Sick Leave Laws on Worker Outcomes in the U.S. Service Sector, 2017–2023
Read the Full Article In the absence of a federal paid sick leave (PSL) standard, numerous U.S. states have passed…
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Heat Exposure in Indoor Service Sector Workplaces
Read the Full Article A new report from the Shift Project highlights the growing problem of indoor heat exposure among…
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Temporal Autonomy: Schedule Instability as a Threat to Perceived Dignity in the U.S. Service Sector
Read the Full Article The dignity of workers has long been a central concern of social scientists, with existing research…
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COVID-19 Employment Shocks and Safety Net Expansion: Health Effects on Displaced Workers
COVID-19 precipitated sharp job losses, concentrated in the service sector. Prior research suggests that such shocks would negatively affect health…
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Between-firm sorting and parenthood wage gaps in the US service sector
We assess how the distribution of parents across firms contributes to parenthood wage gaps in a low-wage US labor market…
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Early Effects of California’s $20 Fast Food Minimum Wage: Large Wage Increases with No Effects on Hours, Scheduling, or Benefits
By comparing California fast food workers with their counterparts in retail jobs or employed at the same firms outside of…
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Please Wait, Help is on the Way: Self-Checkout, Understaffing, and Customer Incivility in the Service Sector
So called “self-checkout” machines have become one of the most ubiquitous, and one of the most fraught, forms of new…
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Labor market pathways to job quality mobility in the service sector: Evidence from the “Great Resignation”
We draw on new panel data collected from 8600 hourly service sector workers between 2017 and 2022 to estimate short-run…
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Compliance and the Complaint Gap: Labor Standards Violations in the California Service Sector
This report aims to illuminate the state of compliance with California’s core labor standards and the opportunities and barriers to…
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Parental Exposure to Work Schedule Instability and Child Sleep Quality
This study investigates the relationship between parental exposure to unstable and unpredictable work schedules and child sleep quality.
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Can’t Catch a Break: Intersectional Inequalities at Work
The labor market is the site of longstanding and persistent inequalities across race and gender groups in hiring, compensation, and…
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IKEA Self-Scheduling Intervention: Baseline Report
In this report, we document the scheduling conditions for IKEA co-workers before the launch of the intervention, and describe the…