New Technology, Older Workers: How Workplace Technology is Associated with Indicators of Job Retention

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Middle-aged and older adults who are employed in precarious, high-strain jobs may face challenges to continued work, risking economic insecurity and poor wellbeing in retirement. Technology in the workplace, an under-studied aspect of work environments, could accommodate aging workers or could add stress to their jobs. This study examines how technology in sales and surveillance at work are related to job satisfaction and planned job exits among approximately 6,000 workers aged 50–69 employed in the low-wage service sector (e.g. retail, pharmacy, grocery, hardware, fast food, casual dining, delivery, and hotel). On-the-job surveillance was related to lower job satisfaction and higher reports of looking for a new job, especially when combined with sanctioning for slow speed of work. However, rewards for speed, and to a lesser extent the use of leaderboards, were associated with higher job satisfaction, demonstrating the potential of technology to enhance the work experience for older employees. The use of sales technologies was not associated with job satisfaction or intentions to look for a new job. These results provide a uniquely detailed portrait of prevailing labor market conditions for aging workers in the service sector and demonstrate how certain kinds of technology matter for older workers’ employment.