In this report, we document the scheduling conditions for IKEA co-workers before the launch of the intervention, and describe the new self-scheduling features. Next, we describe the research design for the planned evaluation of the intervention. We end with discussions of future directions, including the future evaluation report that will describe implementation and the effects of the Self-Scheduling Intervention.
This research brief is part of a series designed to advance our understanding of working conditions in the service sector—in particular, schedule instability and unpredictability—in cities and states across the country.
