Exposing the Precarious Nature of California’s Service Sector

Exposing the Precarious Nature of California’s Service Sector

Service-sector workers in California face unstable and unpredictable work schedules.

Many Essential Workers Are Unprotected on the Frontline, According to New Shift Data

The Shift data document a lack of COVID-19-related protective measures in frontline service-sector jobs.

Essential and Vulnerable: Most Service Sector Workers Lack Paid Sick Leave Amid COVID-19 Pandemic

Shift's survey of 30,000 retail, grocery, and food-service workers magnifies coronavirus concerns, especially for female workers.
Photo of a New Jersey boardwalk in the fog

New Jersey Service Workers Experience Unstable, Unpredictable Work Schedules

The Shift Project released a new research brief documenting the work experiences of retail and food service workers in New Jersey. The majority of those surveyed experience schedule instability and unpredictability, which create hardships and stress for workers and their families. Shift researchers also found possible negative associations between schedule insecurity and worker health. The research brief draws on survey data from 1,996 service sector workers in New Jersey.
Clock surrounded by water ripple effect

It’s About Time: Researchers Document Widespread Schedule Insecurity in Service-Sector Jobs; Women, People of Color Among Hardest Hit

The Shift Project released a new report documenting the consequences of unstable and unpredictable work schedules for workers and their families. Researchers find that unstable and unpredictable schedules, which disproportionately impact workers of color, lead to a measurable increase in material hardship and have intergenerational consequences for the children of service-sector workers. These practices are also linked to higher rates of job turnover.

Service Workers With Unstable Work Schedules Experience Negative Health Outcomes

New research from The Shift Project explores the relationship between service sector work scheduling practices and worker health and wellbeing. In a recent paper, Shift researchers document significant temporal precarity in retail and food service industries across the country, and find that this form of precarity is a strong predictor of worker health – stronger, in fact, than wages. The paper's findings are highlighted in the latest Shift research brief.
Boston

Boston Service Workers Experience Unstable, Unpredictable Work Schedules

The Shift Project released a new research brief documenting the work experiences of retail and food service workers in Boston. The majority of those surveyed experience schedule instability and unpredictability, which create hardships and stress for workers and their families. Shift researchers also found possible negative associations between schedule insecurity and worker health and wellbeing. The research brief draws on survey data from 1,163 Boston-area service sector workers.

Washington State Service Workers Experience Unstable, Unpredictable Work Schedules

New research from The Shift Project explores the work and family lives of low-wage workers in the state of Washington, drawing on data from 3,847 Washington workers. The majority of those surveyed experience routine schedule instability and unpredictability, which create hardships and stress for themselves and their families.