Shift Project Co-Director Danny Schneider presented new work with Nayuon Eom, “A.I. and Service Sector Work: Task Displacement and Labor Control,” at the Cornell ILR Conference on Artificial Intelligence and the Future of Work. Schneider and Eom examine hourly workers’ subjective experiences of exposure to AI technology in the service sector. Workers who are exposed to AI report somewhat higher levels of job insecurity, consistent with labor displacement perspectives on AI. Workers also report much more surveillance and reduced autonomy in workplaces with AI, consistent with AI being used to control the labor process. The event included various unions, who participated and validated the report’s findings.
