Alyssa Roman has been working at Chipotle as a food server for about nine months. The 21-year-old Bronx native first worked at one Manhattan location, then moved to another in March.
Mr. Fitzgerald, who is still fatigued from his bout of Covid, designed generous time off policies for his own staff: unlimited sick days, a minimum of 25 vacation days.
A new study finds that majorities of service workers at some of the United States’ biggest name-brand companies — including Dunkin’, Burger King, and Dollar General — are still paid less than $15 an hour, even as CEO pay skyrockets.
Service businesses are notorious for giving their workers unstable schedules — everchanging shifts and hours. This practice has contributed to the Great Resignation. But some companies, including Sam’s Club and Spain’s Mercadona, are proving that there is an alternative. By changing their operating model, they have been able to offer their workers stable schedules and improving their bottom lines.